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REFUND & RETURN POLICY

At from SEOL, we carefully curate and present premium wellness and personal care brands to our global customers. Due to the personal care nature of the products sold on our site, we maintain the following return and refund terms:

1. Returns & Exchanges
- Unopened & Unused Products: You may request a return or exchange within 14 days of delivery, provided the item is in its original, unopened, and resalable condition with all seals intact.
- Opened Products: For hygiene and safety reasons, personal care and body products that have been opened or used cannot be returned or refunded.

2. Damaged, Defective, or Incorrect Items
If you received a damaged package, defective product, or incorrect item, please contact us at support@fromseol.com within 7 days of delivery. Please include your order number and photos of the damaged item and packaging. We will promptly arrange a replacement or full refund.

3. Refund Process
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds will be automatically processed to your original method of payment within 5–10 business days.

4. Return Shipping Costs
Customers are responsible for return shipping fees unless the return is due to our error (damaged, defective, or incorrect items sent). Original shipping fees are non-refundable.